We hope that you are pleased with your purchase from Computercommodities.com. However, we understand that there are occasions when you need to return goods to us.

Goods Faulty on Arrival:

If your goods are faulty on arrival, you have 7 days to inform us of the fault. When the goods are returned to us and the fault has been verified, we’ll issue either a replacement or a full refund to you via your original payment method.

Goods Damaged in Transit:

If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we’ll issue a replacement or a full refund to you via your original payment method.

Goods Faulty in Warranty Period:

If your goods develop a fault but it’s more than 28 days since receipt, then provided your product is within its warranty period, you are entitled to a warranty repair or replacement. In some cases, manufacturers provide a special full on-site warranty service and or telephone help facilities for your convenience, which of course, we recommend you utilise in order to correct the fault quickly.

Returns Contact Details:

You can contact the returns dept by the following methods.

Call us on ( 0845 863 8277 )
Email us on returns@computercommodities.com
Or you can click the link below and fill in the RMA form and fax it back to us on ( 0845 863 8288 )

Click here to print out or save the RMA form

Once you have completed your RMA form you will be contact by the returns dept with an RMA number, which must be, send back to us with the goods to ensure a speedy resolution to your RMA issue.

Important information reference your returns

PLEASE ENSURE ALL PRODUCTS RETURNED TO COMPUTERCOMMODITIES.COM ARE DONE SO IN THEIR ORIGINAL PACKAGING. ANY PRODUCT NOT RETURNED IN THEIR ORIGINAL PACKING WILL BE SWAPPED OUT WITH REPLACEMENT EQUIPMENT AND NOT CREDITED TO YOUR ACCOUNT.