We hope that you are pleased with your purchase from Computercommodities.com. However, we understand that there are occasions when you need to return goods to us.

Goods Faulty on Arrival:

If your goods are faulty on arrival, you have 7 days to inform us of the fault. When the goods are returned to us and the fault has been verified, we’ll issue either a replacement or a full refund to you via your original payment method.

Goods Damaged in Transit:

If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, it's best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we’ll issue a replacement or a full refund to you via your original payment method.

Goods Faulty in Warranty Period:

In the unlikely event that your goods develop a fault and it is more than 28 days since receipt, then provided your product is within its warranty period, you are entitled to a warranty repair or replacement once those goods are received back here and are tested as faulty. In some cases, manufacturers provide a special full on-site warranty service and or telephone help facilities for your convenience, which of course, we recommend you utilise in order to correct the fault quickly. It is your responsibility to return all faulty goods in their original packaging and condition at your cost to us and the replacement good will be sent to their original destination only at our cost.

Returns Contact Details:

Phone: 0845 863 8277
Email: returns@computercommodities.com
Fax: 0845 863 8288 Click here to print out or save the RMA form

Once you have completed your RMA form, you will be contacted by the returns department with an RMA number. This must be used with any items you send back.

Important information reference your returns:

PLEASE ENSURE ALL PRODUCTS RETURNED TO COMPUTERCOMMODITIES.COM ARE DONE SO IN THEIR ORIGINAL PACKAGING. ANY PRODUCT NOT RETURNED IN THEIR ORIGINAL PACKING WILL BE SWAPPED OUT WITH REPLACEMENT EQUIPMENT AND NOT CREDITED TO YOUR ACCOUNT.

BY PLACING ORDERS WITH COMPUTER COMMODITIES LTD YOU ARE AGREEING TO OUR TERMS AND CONDITIONS OF TRADE